British Airways small fault big fix   21 comments

I had a bit of a crazy day yesterday, it started off ok if not a bit early in Malta, got a flight from there to Heathrow, then after a couple of hours boarded another flight to Aberdeen, so far so good, a couple of hours later I was back at the airport, I checked my bag in and walked through security, grabbed a G&T and sat down, a few minutes later Nico joined me and we raised a glass to another successful rig move, now I’m sitting a few meters from my gate and keeping a good eye on it, once the queue was down to the last few people I jumped up and joined the end, once it got to my turn I showed the nice young lady my boarding card, now this is when it starts to get crazy, she pointed out that I was booked on the one hour earlier flight to Heathrow, there must be some mistake I said and showed her my electronic ticket on my phone, which clearly states my flight was to City Airport not Heathrow, after the system was checked a few more times and two phone calls later I was told they had in fact made a mistake, cool I’m thinking to myself, I’ll just get on the plane and be home in time for dinner………………oh no, you see even though I was standing 20 meters from the plane which was only half full, with the door still open I could not board it, something to do with a time issue, this is when I pointed out it was going to take them longer to get my bag I had checked in off the plane than it was for them to print me a new boarding pass, this is the moment they all looked at each other and franticly started punching buttons on the keyboard, and thats when they found out my bag was on its way to Heathrow, apparently someone with the same name as me was travelling to Heathrow, with my bag. Now I’m pretty laid back and as I was on my way home and not going out to a job losing the bag was no real problem, they could just courier it to my house the next day. (which they have). So just put me on the next flight to City and I’ll be happy, oh no that was the last flight to City that night, we can send you to Heathrow they said, that was not going to work for me, stick me in a hotel and i’ll get a flight to City tomorrow I said, with a few looks and nods and a phone call this was agreed on and I was sent back though to the ticket desk for this to be arranged. I met up with a very helpful young lady called Vicky and she started to organise the return of my bag and a room for the night, now the Scottish open is on this weekend (thats golf if you didn’t know) and every hotel was booked solid, so I came up with another plan, instead of a hotel British Airways can pay for a taxi and I’ll stay at my brothers house, with a few looks and nods and a phone call this was agreed on, Vicky was sorting out the paperwork while I was on the phone to my bro to make sure all was ok, then I had to call my wife and kids to tell them I wasn’t going to be home tonight, finally I signed some papers and was directed to the taxi office, gave them my details and was told no details had come through yet and to take a seat, but I had a better idea, I gave my mobile number and walked to the pub, ordered a large cold one and relaxed.

Now what I didn’t know was for the last hour and half the plane I was supposed to be just getting off in London City Airport was still just outside with a slight technical fault, now I’m about to take my first sip of a well earned drink when in runs a taxi driver with a BA agent and points at me and shouts thats him, she runs up to me and asked if I still wanted to get home, silly question as I’m already on my feet, we run all the way to security where its high heels off (hers not mine) laptop out and belts off, through the scanner and then dressed again, more running to the gate where someone else takes over, then its out to the plane, as I’m walking up the steps the door is opened for me, I step on the plane and given seat 1A, in fact B,C and D the whole front row to myself, the door is closed behind me and off we go, as soon as the seat belt light has gone off a large G&T is placed in front of me and its relax time again, both girls on the plane were fantastic, at one point I asked for a bit of ice and the young lady put her things down and came a sat next to me, I thought she was going to hold my hand when she asked what it was I was after, I said just a bit of ice and with a really good laugh she said I thought you asked for some advice.

Now some people might have found this a bit stressful but there’s not a lot you can do about it, and shouting will never help, I found all the British Airways staff to be very professional and helpful on every level and could never fault them, and if anyone at British Airways reads this, you guys just bumped me down to a blue card, any chance I could go back to bronze, silver would be great.

 

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21 responses to “British Airways small fault big fix

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  1. Life is never dull, is it? What a wonderful story, glad you shared it here 🙂

  2. OMG! How impossibly theoretical everything has become today. Noone seems to be able to cut through and act with some common sence anymore… Good thing you are a pretty experienced traveller and managed to stay calm he-he!

  3. Love this story, especially the part where they came and got you after you had settled into your third emergency work-around! Great story-telling, here, thanks!

  4. What a story, glad it got sorted in the end though.

  5. glad you made it home in good time after all that.

  6. This could be a very short video – enough script and dialogue. Hilarious. You have the good sense to take it all in stride!

  7. You couldn’t make it up!

  8. all’s well that ends well, and nice picture, but one question remains:
    what happened to that nice cool one 🙂

  9. that is a nice perspective 🙂

  10. Well, it all turned out OK in the end. Some very sloppy checking-in if your bag went travelling with someone else who happened to have the same surname. I’m flying with BA in a couple of weeks – never had a problem with them – but I would like a better snack than a bag of peanuts or similar to go with my small bottle of wine.

  11. This is a brilliant shot which I am sure BA would pay for! It has the high impact WoW factor

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